This page will be maintained with the latest status for Rainbow Rocket & COVID-19. Please also follow our Facebook or Instagram accounts where we will post information.
Reopening on Saturday 25th July!
Online Booking now live
How will the new system work?
You’ll have to book using our online booking system. This is for a timed slot for 2 hours (e.g. 6.00pm-8.00pm). You’ll be able to arrive anytime during this 2 hour slot, but will have to leave by the end (e.g. you can arrive at 6.45pm but would still have to leave at 8.00pm). It’d help us to manage flow if you can arrive in the first half hour, as another booking group will be arriving after that.
Booking slots will be open a week in advance.
We’ll be monitoring how busy we are on a daily basis, given that our capacity is less than half what it normally is we expect that we will be fully booked at peak times. Please try to come during off-peak times if you are able to.
Please consider other customers, we are not putting a strict limit on weekday evening booking frequency at the moment, but would ask you to limit it to 3 times a week.
Prepaid Members / Punchcards
Pre-paid entries (the 10-pack) can continue to be used. On our booking page, there’s an option for those with pre-paid options to book (priced at £0). If you choose this option you’ll have to already have a punch-card / membership or buy a punch-card on the day.
Frozen Memberships
If you previously had a membership with us, that has been frozen. You’ll be able to unfreeze it when you come back. We won’t be selling any more memberships at this time while we monitor how busy we are and evaluate what our membership offer will be in this new system. If you don’t want to unfreeze your membership that’s not a problem, you can continue to have it frozen and pay as you go for each entry.
Under 18 climbing
Unsupervised climbers – those who have been signed off by us to climb unsupervised will be allowed to book and climb as normal.
Adult supervisors will also be able to supervise up to 2 under 18s to climb. Supervisors can only supervise climbers from their own household; supervision requires close contact and cannot be done in a socially distanced way. They must be under your direct supervision at all times. Supervisors and their supervisees cannot be climbing at the same time.
Cancellation
Email [email protected] to cancel your booking.
Cancellations with more than 48 hours notice
Bookings must be cancelled with more than 48 hours notice for a full refund.
Bookings are for the specific individual and cannot be transferred.
Non-attendance / cancellations with less than 48 hours notice.
Single entry bookings: No refund will be given for non-attendance, or cancellations with less than 48 hours notice.
Punchcard holders: An entry will still be deducted from your account for non-attendance.
Memberships: After 2 missed attendances, your membership will be frozen and you’ll be required to pay for each entry using the single entry booking option online.
Cancellations due to COVID-19 Symptoms
Cancellations due to Covid-19 symptoms / close contact with a Covid-19 positive person will be refunded at any notice period. You must follow the latest Government Guidelines.
If you have COVID-19 symptoms you’ll be unable to visit the centre for 7 days from the start of symptoms. After 7 days you can attend as long as you have no ongoing symptoms (except cough or loss of smell/taste – these can last for several weeks after the infection has gone).
If you come into contact with someone who is COVID-19 positive you’ll be unable to visit the centre for 14 days from the last day you came into contact with them.
If you subsequently show COVID-19 symptoms within 7 days of climbing with us you must contact us to ensure the safety of others.
When you’re at Rainbow Rocket
There are some new Conditions of Use and Rules to follow while at Rainbow Rocket due to COVID-19. These are for the safety of our staff and customers and must be adhered to.
Face masks
You must wear a face covering while in the centre, this includes while climbing.
Face coverings help to prevent the spread of droplets onto surfaces around the centre and are part of our strategy to keep everyone as safe as possible.
For more information on face coverings please go to the CDC’s website.
Check-out
On leaving, check-out using the scanning desk at the exit. This is to help us manage capacity and to comply with any required contact tracing procedures.
Liquid chalk
We strongly recommend the use of liquid chalk. Most liquid chalks are >70% alcohol and may be effective against COVID-19. It should not replace regular hand washing and sanitising.
Update – 15 July
We will be making some changes to ensure we can operate as safely as possible, following government and industry guidelines. To provide the best experience for our customers you’ll see some changes including:
- Reduced capacity at the centre.
- Online booking system with time-limited slots (2 hours). You must book your session beforehand. We are aiming for this to be online by Tuesday 21st July.
- One-way system for entry and exit, with a check-out facility.
- No access to showers. Please come changed and ready to climb to also reduce usage of our changing rooms.
- Hand sanitiser at the entrance and at points throughout the centre, with hand washing facilities in the changing room and toilets.
- No coached classes until September at the earliest (to be reviewed closer to the time).
All customers will be required to wear a face covering while they are at Rainbow Rocket. The latest advice is to wear masks in shops and covering your face is the best way to protect other people from catching any infection you may be unknowingly carrying. Our staff will be wearing face coverings as well.
Initially we will not be open to new customers, only those who have visited before. This is to reduce the contact between staff and customers and to reduce the workload for our staff as we adapt to the new procedures. We anticipate that this will only apply for a short period.
We also strongly recommend the use of liquid chalk. Most liquid chalks are >70% alcohol and may be effective against COVID-19.
Our check-in and check-out procedures will mean that we are able to support any contact tracing activities that may be necessary. If you are diagnosed with COVID-19 within 1 week of a climbing session, please let us know so that we can contact anyone who may have been exposed.
We are continuing to monitor the local situation. Cambridge has had 7 lab-confirmed cases of COVID-19 in July, and is in the lowest 15% of local authorities in England in terms of infection rates.